Mistakes Managers Make During Tough Conversations
Obviously, avoiding conversations that need to happen is a bad managerial step. But organizations aren’t the greatest at addressing difficult feelings like anger and jealousy, says Daniel Goleman, bestselling author of Emotional Intelligence and Focus. Goleman suggests the best leaders are those who can get over something quickly, and help others get over something quickly, in order “to build a high bonding and cohesive state.” Negative thoughts and feelings have to be addressed up front—in other words, you should stop bottling up your anger....